Refund policy

 

Our goal at Catzilla.co is that you love your order.

Please note that we do not accept returns. We encourage you to carefully review product details and ask any questions you may have before making a purchase. Your satisfaction is important to us, and we appreciate your understanding of our return policy. If you have any inquiries or concerns, feel free to contact our customer support team for assistance.

For incorrect or faulty items, please contact us via email catzilla.co@gmail.com within 10 days of receiving your order. Please include your order number in the subject line and a photo of the item’s condition. We will work with you to resolve the situation. Note that, in any case, the item must be in the same condition that you received it—unused, with tags, and in its original packaging.

Your Order is Eligible for a Refund If:

• There are print errors
• The item is damaged
• There are overall quality issues

Your Order is Ineligible for a Refund If:

• You ordered the wrong size
• You ordered the wrong color
• You ordered the wrong design

EXCHANGES

Please note that we do not accept exchanges. We encourage you to carefully review product details and ask any questions you may have before making a purchase. Your satisfaction is important to us, and we appreciate your understanding of our exchange policy. If you have any inquiries or concerns, feel free to contact our customer support team for assistance.

CANCELLATIONS AND ORDER MODIFICATIONS

Order cancellations or modifications must be submitted in writing within 1 hour of order placement. After that time has elapsed, you may be eligible for a refund, exchange, or store credit. Please refer to the above policies for more details.

Our cancellation and order modification policy does not apply to requests made outside of business hours.

You can always contact us with any return questions at catzilla.co@gmail.com.

This refund policy is subject to change at any time without notice.